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We ship internationally with DHL and within Canada using FedEx. When your order is sent out, you will receive an automated email from DHL or FedEx informing you of the status and tracking number.
Pipe Trekker does not refund shipping costs on returned orders. If you have specific needs or questions please contact us.
We have a 100% satisfaction guarantee policy. If you are not completely satisfied with your order, we will provide a full refund within 30 days of purchase. A return will be handled in the following ways:
1. Returns must be made within 30 days of the date of purchase.
2. Please ensure that the product is in the original condition and packaging.
3. Partial Refunds will be issued for the following items, assessed upon return receipt of product:
4. Any item that has obvious signs of use.
5. Any item not returned in the condition it was received
6. Place the product in a clearly labeled package that protects the product for shipping.
7. Enclose your address and reason for the return.
8. Please mail a pre-paid package to:
155 Washburn Drive
Kitchener, ON, Canada
The refund will be processed within a reasonable time frame and will be issued to the same credit card used to purchase your order.
If your order was defective, damaged or if we made an error, we will be pleased to refund the item and shipping costs for your order and for your return. Please contact us for further info.
If you want to cancel your order, please contact us. If your order has not shipped, we will be happy to cancel your order. Please contact us immediately either by email or telephone and we will do our best to cancel the order.